Residential & Commercial Locks Services in Brooklyn & the Brooklyn area

Do you actually come to me, or do I have to bring my car or keys somewhere? Broadway Locksmith and Automotive Corp is a fully mobile operation — our technician drives directly to your location anywhere in Brooklyn, whether you are locked out on Atlantic Avenue, stuck near Prospect Park, or dealing with a damaged mortise lock on a commercial door in Bushwick.

How do you figure out what the job will cost? There is no flat fee printed on a poster — the quote we give you is built around the specifics of your situation. The factors that shape the final number include the type of lock or vehicle involved (a vintage mortise lock mechanism, for example, requires different parts and more precise work than a standard door knob lock), the time of day you call, how far our technician needs to travel to reach you, and whether replacement parts or new hardware are needed on the spot. We walk you through all of that on the call and confirm an exact up-front price before any work begins. Call 718-928-6720 — we answer 24/7.

What does a locksmith actually do on a service call? That depends on what you need, but our work covers the full range of residential, automotive, and commercial locksmith situations. A technician might rekey or replace a mortise lock on a brownstone entry door, extract a broken key from an ignition, program a transponder key or key fob, install a new commercial-grade deadbolt, or help a building manager rekey an entire property after a tenant change. The work varies, but the approach is always the same: assess first, explain what needs to happen, then do the work cleanly.

How do I know the person showing up is legitimate? Before we dispatch a technician, we verify the details of your request. When the technician arrives, they will identify themselves and explain who they are with before touching anything. If you ever have doubts about a locksmith you did not call yourself — whether it is someone who knocked on your door or a number you found without verifying — the safest step is always to confirm you initiated the call. With Broadway Locksmith and Automotive Corp, every job starts with you reaching us directly at 718-928-6720.

Step 1 — Tell us what is happening. When you call 718-928-6720, a real person picks up at any hour. You describe the situation in plain language: a stuck mortise lock on a commercial property in Crown Heights, a car lockout near the Manhattan Bridge, a broken door knob lock on a Bay Ridge apartment. No hold music, no automated menus.

Step 2 — We ask the questions that shape the quote. Our dispatcher will ask about the lock or vehicle type, your address, and whether you need parts sourced or if the job is likely a service call only. This is where factors like the complexity of the hardware (mortise lock assemblies, for instance, involve more components than a simple door knob lock), time of day, and travel distance are all accounted for. We do this so the number we give you reflects the real job — not a low figure designed to change at the door.

Step 3 — You receive a clear, specific price before we dispatch. We confirm the exact amount with you verbally on the call. Nothing about that number changes unless the physical situation turns out to be meaningfully different from what was described — and even then, the technician will stop and explain the difference before continuing.

Step 4 — Technician is dispatched with everything needed for your job. Parts for common mortise lock replacements, automotive key-cutting equipment, and programming tools are stocked in the van so that most jobs are completed in a single visit with no surprise add-ons.

A realistic arrival window, communicated clearly. When we dispatch, we give you an honest estimate of when to expect the technician based on current location and Brooklyn traffic conditions — anyone who has waited on a delivery on the BQE knows that real conditions matter. We do not promise windows we cannot keep. If something changes in transit, we call you.

A marked van and a technician who introduces themselves. Our vehicles are identifiable and the technician will tell you their name and confirm the details of your call before beginning any assessment. For jobs involving a mortise lock or any commercial locksmith work, they will also confirm the scope of the job matches what was quoted.

A clear walkthrough before and after the work. Before touching your lock, door, or vehicle, the technician explains what they found and what they are going to do. This is especially important for mortise lock work, where the internal mechanism, faceplate, and cylinder each play a role — you will understand what is being done and why. After the job is finished, they walk you through the result: testing the new key, demonstrating the lock action, or showing you the rekeyed cylinder.

A clean finish with no mess left behind. Hardware packaging, old parts, and any debris from the job are taken with the technician. Whether it is a residential door knob lock swap on a Carroll Gardens stoop or a full mortise lock replacement on a commercial storefront in Flatbush, the space looks the same or better than when we arrived. When the work is done and the area is clean, call us again if anything ever feels off — 718-928-6720 is answered around the clock.